Caller: Hi my restaurant is offline, and I need you to fix it. I'm losing money.
Me: *sigh* Let me have the name of your restaurant, your name and the phone number of the restaurant.
Caller: Why do I always have to go through this.
Me: Because you called tech support, not the psychic hotline, and contrary to your apparent sense of self importance, I have no idea who you are.
Caller: *verifies info*
Me: Ok, are you in front of your computer right now?
Caller: Look buddy, I'm driving right now, cant you just dial in and fix it?
Me: So... the internet to your computer isnt working.
Caller: That's what I said.
Me: And you want me to connect to it VIA THE INTERNET and fix the INTERNET which is NOT WORKING.
Caller: Yes, my internet is not working on my computer, can you fix it or not.
Me: HOW SWAY? If the internet is not working to the computer, how am i supposed to connect through the internet, to the computer that does not have internet?
Caller: *sigh*I'm on my way there. How long are you open?
Lesson 9 - No matter how important you think you are, there is someone who just doesn't give a shit. We talk to dozens of people a day. The majority of them are business owners and people who consider themselves big time or whatever. Here is the thing, you want to quickly lose the prestige you've worked so hard to get? Show that you're not that smart by trying to be cocky. You no longer seem important, you just seem like a jerk.