Caller: My system is broken, It wont let me change my schedule.
Me: Ok let me see what you're doing. *dials into computer and watches*
Caller: *does it wrong*
Me: Oh, ok sir. This is how you change the scheduling... *changes schedule and explains each step.*
Caller: No that's not right, I think it should be like... *does it wrong again*
Me: That won't work *explains why and tries to show correct way again*
Caller: I did it my way this morning.
Me: Are you doing it the exact same way you did this morning?
Me: But it's not working...
Me: ... Ok, since that's not working, let's try it this way.
Caller: That's not the right way though.
*this cycle repeats 3 more times*
Me: I don't understand sir...
Me: I don't understand why you called if you're doing it right. it should work.
Caller: It's not working, that's why I'm calling.
Me: That's because you're doing it wrong. Now stop talking and lemme show you the right way or would you just rather be wrong and have a broken schedule?