Me: Thank you for calling______, may I begin by having your name please?
Caller: I AM SICK AND TIRED OF HAVING TO CALL YOU FUCKING PEOPLE, I JUST WANT TO GET MY GODDAMN GIFT CARD FOR MY REWARD AND YOU KEEP CHANGING THE FUCKING SITE! WHAT IS WRONG W... Me: The website aint the real problem, but you gonna have to take that up with Jesus... *hangs up*
Lesson 2 - Get your emotions in formation. Techs are there to help you, not be your punching bags.