Listen Here pt. 2

Caller: I need you to help me update my schedules.
Me: No problem! What restaurant are you calling from?
Caller: Yep.
Me: Pardon?
Caller: Yes!
Me: What. Restaurant. Are. You. Calling. From?
Caller: Yes, I am at the restaurant.
Me: That's good but what is the NAME of the restaurant?
Caller: Ohhhhhh? It's _____.
Me: Is this what we on today???

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Lesson 7 - LISTEN. Active listening works so much better when both parties do it. Let me hear me, hear you, hear me, hearing you.