Me: Thank you for calling _____, may I begin by having your name please?
Caller: You don't need to know my name.
Me: Did I ask your name?
Caller: Yes, but you don't need to know it. What the **** is your problem.
Me: I'm sorry, but this is _______ Tech Support, not the shadowy drug deal hotline. I need a name.
Caller: Put your supervisor on the line.
Caller: Why can't you?
Me: We only transfer people with names. You sound like a Jack though. Might your name be Jack, mysterious caller?
Caller: *hangs up*
Lesson 5 - Give up the info. Nobody likes dark and mysterious these days. It's rude and just plain creepy. Plus, if you don't let us do our job... we can't do our job.